What Help Do You Need?
There are many ways we can help you communicate better
We imagine you might have landed on this page with a question already in your head.
Something like:
How can my team have more effective conversations with customers?
How can my team communicate better with each other?
We’d like to start by answering with a question of our own:
How much more productive and successful would your team be if every conversation was more effective?
Our passion isn’t expressed just by wanting to help individuals be better communicators. It’s expressed in our complete acceptance that great communication is the bridge to better performance, a happier workplace culture and greater productivity.
Every effective conversation has the power to lead to something bigger and better beyond a single interaction. We want to work with you to find out what this could mean for you.
We deliver workshops - online or in-person
https://youtu.be/oh_pjD0mThA
- Do you and your team ask enough questions in conversations?
- Are your explanations and suggestions as clear and empathic as they could be?
- Do you authentically explore and collaborate with others to reach great outcomes?
Our LTE Foundations workshop runs for less than 2 hours, and learners leave prepared to radically improve their work interactions right away. The post-work is literally the next conversation they have. There are two reasons this is possible:
- LTE is a very simple, learnable model
- The workshop includes multiple practice points for real-life skills development
Our maximum face-to-face workshop size is 20 people (noting that there is a lot of work in pairs). The length of the workshop, however, means we can run multiple sessions per day for larger teams.
We can train larger groups per session virtually - we just need enough virtual breakout rooms!
LTE Foundations will prepare you and your team to have better conversations, no matter the subject.
Beyond the basics, we offer shorter 60-90-minute LTE workshops across multiple, more specific topics, including selling, service, complaints handling, coaching and negotiating.
We train your trainers
- Do you and your trainers specialise in human communication, or do you train this as part of a larger initiative?
- Do you just want to learn how to run our LTE workshops, or to develop the capability of your in-house trainers?
- Do you have one day free to learn everything you need to know to be a fully accredited LTE workshop facilitator/coach?
Our train-the-trainer workshop and philosophy are based on simplicity and transparency. We train trainers to run our LTE Foundations workshop like a professional, then leave it up to you whether you need more assistance.
It’s a highly interactive day, capped at 10 participants, allowing for maximum interaction and practice. Accreditation allows you to become part of the LTE community, which we believe should be about the sharing of ideas, success stories and new LTE conversation strategies.
When we train your trainers, we’re handing you the fishing rod, and empowering you to embed LTE not just into your organisation, but your own heart and mind.
Beyond the basics
After our initial meeting, if we all agree you want more than our standard workshop delivery, our first activity will be a learning needs analysis where we will work with you to assess your needs and which components of Learn, Teach, Explore will be rolled out and embedded - and how. Then ..
We do cool, creative stuff
With our background and qualifications in drama and media, we have skills and a network that allows us to offer unique add-ons.
Do you want case studies and scripts recorded by actors? This is valuable for service organisations who need to reinforce service quality.
Do you want actors involved in role plays and examples? This is often a great way to deliver and reinforce key messages.
We can make videos (with humans or puppets!) , create cartoons to add character to your initiative, or even create original music to support program content.
For us, these services are part of what we do and often not nearly as expensive as you may think.
We Coach
This may be a good option for you if the communication need is not in your frontline workforce or across all teams, but you have team members or trainers who need individual, one-on-one attention
- For example, are some of your team struggling to create rapport, connection and conversation with others?
- Do you have a single trainer who needs to run LTE workshops?
- Is there anyone in your organisation who has hit a wall with their communication and has a compelling reason to alter their style sooner rather than later?
We offer one-on-one coaching (minimum of 3 one-hour sessions) to either your team members or trainers. In these sessions we review the LTE basics, then proceed to explore the LTE conversation strategies that may assist the specific coachee to achieve better communication outcomes.
The focus is on building a safe learning environment for the coachee to share their concerns and needs. We also focus on practical application and practice of the LTE model-plenty of role-playing, planning and discussion.
And, of course, we use our own Learn, Teach, Explore coaching conversation strategy to guide the sessions!
We consult
- Do you need a consultant to understand the specific communication needs of your team, your workplace and even your industry?
- Do you need a consultant who’s done that before?
- Do you want to embed better communication in larger piece of work, strategy or project?
The truth is, this is where we started. LTE evolved as a product of the briefs taken from clients over many years. It was created via professional consultation!
What we most love doing is coming up with brand new conversation strategies that are as unique and targeted as the work you do.
- You need to know how to conduct a Root Cause Analysis conversation after a safety incident on an oil rig? We’ve done that.
- You manage WorkCover claims and you need your team to have better conversations with injured workers around 26-week payment reductions? No problem - we’ve done that too.
- Want us to take a back seat so that you can come up with the conversations yourself, with a little guidance? Yes, please!
It’s up to you how we work with you. We’ll have a view, but we’re just as interested in yours.
https://youtu.be/unYu2aXuj10
Or we can do all or any the above: mix, match, and add on!
While some of our workshops are standard, because we know they work and you know what you need, we consider ourselves to be specialists in tailoring training solutions to suit the needs of the individual organisation.
For example, you may need a series of workshops for your team and their team leaders only.
You may wish to add 1:1 coaching for your leaders to help them continue to develop a team of Learn Teach Explorers (our affectionate term for anyone who uses or learns LTE).
Or you may wish to add supportive video content or pre-recorded or live webinars to reinforce the concepts throughout your organisation over a period of time.
If it’s related to better communication, we’ll design exactly what you need; no more or less.